ORDER PLACEMENT POLICY
We ask that orders be placed a minimum of 2 weeks in advance. Orders placed less than 2 weeks in advance, will incur a RUSH FEE. The rush fee is based on the complexity of your order, but will be no less than $25.
CANCELLATION POLICY
In the event of cancellation, payments and retainers are non-refundable and will NOT be issued under any circumstances. If cancellations are made within 90 days, you will not be refunded or receive any credit of any kind. For all custom items, no refunds or non-transferable options will be provided in order to move your retainer to another date. We do not issue credits for any order under any circumstances. Chaysing Cake, LLC has the right to cancel your order. You will be informed in writing and your retainer/deposit will be returned to you within 60 days.
COLOR MATCHING POLICY
We ask that you provide a swatch (piece of fabric or ribbon, etc.) in the shade that you are requesting. We will do our best to match the color within 3 shades (darker or lighter). With edible products and food grade dyes, exact color matches are sometimes difficult to achieve. Please be aware that dark colors may sometimes taste a little bitter, and may stain teeth, clothing, etc.
DELIVERY POLICY
Delivery and setup charges begin at $45 (within a 15-mile radius), and is included as a part of your total balance. Once a delivery time is agreed upon, Chaysing Cake, LLC will deliver your items within a 15-minute window (before or after) of agreed upon time. If you are not available or your venue is not ready for set-up at the agreed upon time, Chaysing Cake, LLC reserves the right to leave your items along with a signed waiver at the responsibility of the venue, or we will take your items with us and you will be responsible for arranging pick-up of your items at our earliest convenience.
PICK-UP POLICY
Once a pick-up time is agreed upon, if you are unable to pick-up your order at that time (within a 15-minute window from agreed upon time), you will be assessed a $25 late fee that will be due before releasing your order. If an emergency delivery is requested the day of your event because you are unable to pick up your order at the previously agreed upon time, your items may not be delivered on time for your event due to the last-minute request. The same day emergency delivery fee is $75 (within a 15-mile radius) and will be due and expected at the time of delivery or your order will not be released. We do NOT offer any same day emergency deliveries for any orders outside of the 15-mile radius. We ask that you please take the time to take your cake order, my time, and my other client’s time into consideration when scheduled pick-up times are set.